Refund policy

It's your prerogative to change your mind!

To be eligible for a refund, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or a proof of purchase.

We do not refund shipping and handling fees included in your purchase. Returns shipped are done so at the customer's expense. The Royal Paddock is not responsible for any lost or damaged packages. 

To request a refund, please ship the item back to us with your receipt.

The Royal Agricultural Winter Fair
Attn: The Royal Paddock
39 Manitoba Drive
Exhibition Place
Toronto, ON M6K 3C3

We do not offer refunds for price adjustments. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item; so that we can evaluate and correct the issue.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food and beverage items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on discounted items/orders. 

The Royal Paddock reserves the right to refuse transactions.